Welcome to the SPOTDocs Help Centre!
Here you'll find guidance and resources for using SPOTDocs.
For any other SPOTDocs-related questions or if you would like to request training on using the platform, please email docs@scholarsportal.info.
📝 Notes and Updates
As of November 2025, collaborative editing is now the default editing mode in SPOTDocs. This functionality allows multiple users to collaborate on documentation together in real time, encouraging greater participation, communication, and efficiency.
Learn more about this new feature: Collaborative editing in SPOTDocs.
Acronyms and abbreviations are commonly used in OCUL and SP communications. Not everyone is familiar with what these mean so it's important to spell out the abbreviation the first time it appears on a page, in documentation, or in communications. You can find a list of common abbreviations and acronyms in the OCUL Resources area.
Visit the Accessible Content Creation Guide for more tips on writing accessible web content.
Occasionally, duplicated text may be created when using the backspace key to delete text. This is a known issue with the WYSIWYG editor (CKEditor 4) and tends to happen if you have been editing a page for a long time or when editing tables. If this happens, press the control+Z keys to undo the duplication and continue typing as you would normally.
The default timeout for a session after inactivity is 30 minutes.
If you encounter a 'Page could not be saved: Server not responding' error message when you select the 'Save' button, click the button again. This should resolve the issue.
If you encounter an authorization error message that you have been logged out since beginning your edit, select the 'Click here to login in a new window' option to log in again. The page you are currently editing will remain open (with your edits) in the original window. You can close the login window once you have successfully logged in again.
As you navigate SPOTDocs, you may find that some migrated content does not display exactly like it did in the previous SPOTDocs platform. This can happen for several reasons depending on how content was created/formatted previously and minor incompatibilities between the previous platform and our current one (XWiki). Scholars Portal and OCUL staff, led by the SPOTDocs support team, are working to reformat content on an on-going basis. If you notice any missing or broken pages (with message: 'Page could not be found'), please email docs@scholarsportal.info so we can replace the missing content.
We invite SPOTDocs users (e.g., OCUL governance groups) with editing permissions to participate in gardening activities on the wiki. If you are comfortable fixing broken links or reformatting content, please do so, referencing the guidance: Editing Migrated Content. If you would like assistance editing content or have difficulty accessing and viewing content on the new platform, please email docs@scholarsportal.info, the relevant Scholars Portal Service lead, or ocul@ocul.on.ca.
More information about editing is available in the Getting Started Guide Part II (PDF).
